HAYAURA (“HAYAURA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you interact with our website, services, products, studio, academy, partners, or other HAYAURA experiences.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we may share it, and the choices available to you.
1. INFORMATION WE COLLECT
Depending on how you interact with HAYAURA, we may collect:
Information You Provide
Name
Phone number
Email address
Enquiry or message
Order information
Booking information
Service preferences
Delivery or appointment information
Information voluntarily provided during consultations or communications
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including your browser type, device information, pages visited, approximate location, and website usage information.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
Respond to enquiries.
Process and manage orders.
Arrange appointments and bookings.
Coordinate requested services.
Connect you with an appropriate HAYAURA partner where necessary.
Provide customer support.
Communicate with you regarding your enquiry, order or booking.
Improve our website, services and customer experience.
Send marketing communications where permitted and where you have provided appropriate consent.
Prevent fraud, misuse or unauthorised activity.
Comply with applicable legal and regulatory obligations.
3. HAYAURA PARTNER NETWORK
HAYAURA operates an ecosystem of carefully selected independent professionals and businesses across areas including fashion, hair, makeup, nails, styling, wellness, photography, shoes, bags and related services.
Where you request a service provided by a HAYAURA partner, we may share the information reasonably necessary to fulfil your request.
We aim to share only information necessary for the requested service or transaction.
HAYAURA partners are expected to maintain appropriate confidentiality and handle customer information responsibly.
4. THIRD-PARTY SERVICES
We may use third-party platforms and service providers to support our operations, including website hosting, forms, payment processing, communication, booking and analytics services.
Where third-party services process personal information on our behalf, we take reasonable steps to ensure that such information is handled appropriately.
5. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, resolve disputes, comply with legal obligations, or otherwise fulfil legitimate business purposes.
7. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain information, and to object to or restrict certain processing.
You may also withdraw consent where processing is based on consent.
To exercise a privacy-related request, contact us using the details provided below.
8. MARKETING COMMUNICATIONS
Where applicable, HAYAURA may send information about new collections, services, events, promotions, studio experiences, academy programmes or other updates.
You may opt out of marketing communications at any time.
9. CHILDREN
Our website and services are not intentionally directed toward children. Where a service involves a minor, appropriate consent and involvement of a parent or legal guardian may be required.
10. COOKIES
Our website may use cookies or similar technologies to improve functionality, understand website usage and enhance your experience.
You may be able to control cookies through your browser settings.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.